1. What type of information do we collect?
We receive, collect and store any information you enter on our website and/or on our mobile application. We also collect your name, gender, language preference, e-mail adress, password and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages; page interaction information and methods used to browse away from the page.
2 Your informed consent
What is " informed consent" ?
ImmoCompare is obliged to draw your attention to the fact that ImmoCompare provides the possibility for users to review and/or give information about certain real estate brokers. ImmoCompare does not filter any information provided by users nor controls any action of the user on the platform and therefore we are informing you of this before registration as user of ImmoCompare and accepting the terms of service for the sue of ImmoCompare.
Of course ImmoCompare takes all possible measures to ensure confidentiality of you data and all information provided to ImmoCompare and your privacy.
Giving us explicit permission by accepting this exclaimer, your consent is informed.
Of course ImmoCompare may always be contacted if you should have any unanswered questions.
3 How do we colllect information?
For registered individual property owners:when you register on our website or application, as part of the process, we collect personal information you give us such as your name and e-mail adress. Each time you recommend a real estate broker, we store your evaluation and eventual comment. You personal information will be used for the specific reasons stated below only.
About Real Estate Broker: we have gathered information about Real Estate Brokers such as adress, speciality, phone numbers. Real Estate Brokers can also register on our website and take control of their profile for free, eventually correct this information and/or supplement it with additional information.
4 Why do we collect such personal information?
We collect such Non-personal and Personal Information for the sole purpose of providing and operating the ImmoCompare services.
5 How do we store, use, share and disclose your personal information?
ImmoCompare website is hosted by OVH (www.ovh.com). Your data is stored n OVH's data storage and databases. THey store your data on secure servers behind a firewall.
ImmoCompare do not sell, rent or lease any information provided to third parties. In order to help provide our services, we occasionally provide information to other companies that work on our behalf. We do not share personally identifiable information with other companies, apart from those acting as our agents in providing our service(s) and who agree to use it only for that purpose and to keep the information secure and confidentail.
ImmoCompare is using STRIPE Payments service (from Stripe Payments UK LTD) for all subscription payments. Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCIDSS). Stripe has been audited by an independent PCI Qualified Security Assesor (QSA) and is certified as a PCI level 1 Service Provider. This is the most stringent level of certification available in the payments industry.
ImmoCompare is also PCI compliant as we never see (or have access to) card data at all. The entire process is outsourced to and managed by STRIPE.
6 How do we communicate with our registerd users?
If you are a registered property owner on ImmoCompare we may contact you to notify you regarding your account, about recommendation campaigns, to poll your opinions through surveys or questionnaires, to send updates about our company or as otherwise as necessary contact you to enforce our User Agreement, applicable national lawsand any ageement we may have with you. For these purposes we may contact you via telephone, e-mail and/or through or mobile application.
7 How can our registered users withdraw their consent?
If you don't want ImmoCompare to process your data anymore, please simply contact us at firstname.lastname@example.orgWe will delete your profile and all associated information. Your eventual recommendations will remain on the platform but fully anomynized.
Cookies: in order for some of these technologies to work properly a small data file ("cookie") must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of user and session authentification, security, keeping the Users preferences ( eg regarding default langauge and settings), connection stability ( eg for uploading Media using e-commerce features etc), monitoring performance of our services and marketing campaigns, and generally providing and improving our Services.
If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that store cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by ImmoCompare and we therefore cannot ensure its accuracy, completeness or availability). Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.